Cancellations & Returns for Wholesale Customers

Cancellations & Returns for Wholesale Customers
As a precaution we quarantine all incoming deliveries for 3 working day. Please allow up to 10 working days for funds to appear on your account.
At Osmio we want you to be delighted every time you are having a business with us. Occasionally though, we know that due to different unique circumstances product purchased from us may be returned.
Return products are only acceptable for a full refund as long as it is unused and in its original packaging with all the components, parts and any promotional items received remains unopened.
Returned merchandise is to be returned with a freight prepaid by a customer. We reserve the right to assess a 3% restocking charge. is not responsible for Non-stock items are not returnable if noted on the order acknowledgment. Please contact us with the following information to request a return:

Order or Invoice number
Item number
Quantity to be returned
Reason for return

If you would like to arrange a return please contact us by e-mail
Please allow up to 14 days for postage and processing time. It may take 5-7 days for funds to appear in your account once we have issued a refund (depending on your bank).
All goods are fully inspected in order to ensure they arrive in good condition. If the goods arrive damaged they should not be signed for and returned to us via the courier driver. Signing for the goods is acceptance of the goods being delivered in good condition.
We will refund or replace any product that is agreed to be damaged by a courier. All courier damages must be reported to Osmio via e-mail within 48 hours of receiving the delivery.
First, we recommend checking the manual, and a common fault's list.
If the fault is not on the list, in this occasion please contact our post sales technical support team to see if we can solve your issue and save your trouble of returning your item.
We provide a 12 month manufacturing warranty on all products we sell.
The quickest way is to check if a manufacturer offers a helpline, repair or warranty service. Please check warranty details supplied with your product.
Otherwise please contact our technical support team via the email . We'll assess what's wrong and depending on circumstances we may offer a repair or where this is not possible we may replace the item with the same or equivalent model.
In all cases we reserve a right to inspect the product and verify the fault.
In the unlikely event that parts are missing from your delivery or the order is incomplete from that described, we reserve the right to supply replacements of those parts or items. Missing parts or items must be reported to us within 36 hours of delivery.